The client leveraged on two sources, namely phone and website to confirm booking. Operation using telephone was costing the company huge HR expenses, and delays; with each call stretching between 5 to 10 minutes. The website did not have any automated functions to facilitate seamless customer experiences across all touchpoints. Viewers had to manually search for desired locations, and pick preferable dates to make a booking. The entire process was time consuming and closure rate in each source was very low than expected.
Holiday Planning Company Powered-by AI Chatbot
A leading holiday planning company in India wanted to reinvent their booking system and address the challenges they were facing with traditional reservation options. CodePolicy developed an AI-powered Chatbot to facilitate the client leverage on the next-generation technology while enhancing overall staying experience for users across all content touchpoints.
About the Client
Our client facilitates holiday planning solutions for travelers looking to explore Indian and International destinations. The company enjoys a steady flow of incoming orders and seeks to redefine travel experiences for its customers using innovative solutions.
The client wanted to automate the booking system with the integration of future-ready technologies while at the same time reduce HR expenses. It wanted to redefine customer experiences by promoting a seamless booking system that is quick, simple and relevant for digital natives.
We gathered detailed requirements and studied their process, current system, and customer experience. Based on the data, we envisioned that next-gen technologies like AI powered chatbots if integrated into their website could measurably enhance the entire customer experience with time, and capital advantages.
CodePolicy developed the chatbot system to automate customer queries and booking system. The chatbot was integrated with member’s portal, allowing members to type their sought query for quick and precise result. It eliminated their need to manually browse through different pages to make a final booking.
More than 25% booking are done using the Chatbot system, and the number is continuously growing.
Customer care executives are now investing time in core operations rather than addressing general queries which was costing their time.
Customers are spending more time on the website, and since they are familiar with evolving technologies, AI powered chatbots truly makes sense to them.
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